{"id":42028,"date":"2025-09-30T14:11:28","date_gmt":"2025-09-30T05:11:28","guid":{"rendered":"https:\/\/www.sanctionlab.com\/?p=42028"},"modified":"2025-10-03T01:30:55","modified_gmt":"2025-10-02T16:30:55","slug":"%ed%95%98%eb%82%98%ec%b9%b4%eb%93%9c-vom-%ed%99%9c%ec%9a%a9-%ea%b7%bc%eb%b3%b8-%eb%af%bc%ec%9b%90-%eb%8c%80%ec%9d%91-%ec%b2%b4%ea%b3%84-%ea%b5%ac%ec%b6%95","status":"publish","type":"post","link":"https:\/\/www.sanctionlab.com\/?p=42028","title":{"rendered":"\ud558\ub098\uce74\ub4dc, VOM \ud65c\uc6a9 \uadfc\ubcf8 \ubbfc\uc6d0 \ub300\uc751 \uccb4\uacc4 \uad6c\ucd95"},"content":{"rendered":"<h3>|\uc7ac\ubc1c \ubc29\uc9c0 \ucc28\uc6d0 PI \uc9c4\ud589\u2026VOC \uc0ac\uc804 \uc2e0\uace0\uc81c\ub3c4 \uc6b4\uc601<\/h3>\n<p>\ud558\ub098\uce74\ub4dc\uac00 \ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0\ub97c \uc704\ud574 VOM(Voice of mind) \uc2dc\uc2a4\ud15c\uc744 \uc804\uba74 \uac00\ub3d9\ud558\uace0 \uc788\ub2e4. \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc0ac\uc548\uc740 \uc7ac\ubc1c \ubc29\uc9c0 \ub300\ucc45\uc744 \ud604\uc5c5\uc5d0 \uc694\uccad\ud574 PI(\ud504\ub85c\uc138\uc2a4 \uac1c\uc120)\ub97c \uc9c4\ud589\ud55c\ub2e4. \uac1c\uc120\uc774 \uc644\ub8cc\ub420 \ub54c\uae4c\uc9c0 VOM\uc73c\ub85c \uc9c4\ucc99 \uc0c1\ud669\uc744 \uad00\ub9ac\ud558\ub294 \ubc29\uc2dd\uc774\ub2e4. \ubbfc\uc6d0\uc744 \ub2e8\uc21c \ucc98\ub9ac\ud558\ub294 \uc218\uc900\uc744 \ub118\uc5b4 \uadfc\ubcf8\uc801 \ucc28\ub2e8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub2e4.<\/p>\n<p>\ubd80\uc11c\ubcc4\ub85c\ub294 \uc18c\ube44\uc790\ubcf4\ud638 \ub9ac\ub354\ub97c 2\uba85 \uc774\uc0c1 \ubc30\uce58\ud574 \uc2e0\uc18d\ud55c \ud611\uc870 \uccb4\uacc4\ub97c \uad6c\ucd95\ud588\ub2e4. \uace0\uac1d\ubcf4\ud638 \uc804\ub2f4 \uc870\uc9c1\uc778 \ud1b5\ud569 VOC \uc13c\ud130\ub3c4 \uc6b4\uc601 \uc911\uc774\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638 \uc131\uacfc\ub294 \ub300\ud45c\uc774\uc0ac\uc640 \uc784\uc6d0\uc744 \ud3ec\ud568\ud55c \uc804 \ubd80\uc11c \ud3c9\uac00\uc5d0 \ubc18\uc601\ub41c\ub2e4. \ud3c9\uac00 \uc810\uc218\uc758 3~5%\ub97c \ubc18\uc601\ud558\ub294 \uad6c\uc870\ub85c \uacbd\uc601 \uc804\ubc18\uc5d0\uc11c \uc2e4\uc9c8\uc801\uc778 \ucc45\uc784\uc744 \ubb3b\ub294 \uccb4\uacc4\ub97c \uad6c\ucd95\ud588\ub2e4.<\/p>\n<p><strong>\u25c7\ubd80\uc11c\ubcc4 \ub9ac\ub354 \uc9c0\uc815, \uc2e0\uc18d\ud55c \ud611\uc870 \uccb4\uacc4 \uad6c\ucd95<\/strong><\/p>\n<p>\ud558\ub098\uce74\ub4dc\uc758 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638 \uccb4\uacc4\ub294 \ub300\ud45c\uc774\uc0ac \uc9c1\uc18d \ub3c5\ub9bd \ubcf8\ubd80 \ud615\ud0dc\ub85c \uc6b4\uc601\ub41c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\ucd1d\uad04\ucc45\uc784\uc790(CCO)\ub97c \uc9c0\uc815\ud574 \uc804\uc0ac\uc801 \ud1b5\uc81c\ub97c \uac15\ud654\ud558\ub294 \uad6c\uc870\ub2e4. \ud604\uc7ac CCO\ub294 \uadf8\ub8f9 \uc5ec\uc131 \ub9ac\ub354 \uc721\uc131\ud504\ub85c\uadf8\ub7a8 &#8216;Waves&#8217; 1\uae30 \ucd9c\uc2e0\uc778 \ud5c8\uc9c0\uc219 \ubcf8\ubd80\uc7a5\uc774\ub2e4. \ud5c8 \ubcf8\ubd80\uc7a5\uc740 2014\ub144 \ud558\ub098SK\uce74\ub4dc\uc640 \uc678\ud658\uce74\ub4dc\uc758 \ud1b5\ud569 TFT\uc5d0 \ucc38\uc5ec\ud55c \ubc14 \uc788\ub2e4. \uc774\ud6c4 \uc5c5\ubb34\uc9c0\uc6d0\ubd80\uc7a5, \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uc7a5 \ub4f1\uc744 \uac70\ucce4\ub2e4. \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c \ubd80\uc11c \uac04 \ud611\uc5c5\uacfc \ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0 \ud504\ub85c\uc138\uc2a4\ub97c \uc8fc\ub3c4\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>CCO \uc5c5\ubb34\ub294 \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uac00 \uc9c0\uc6d0\ud55c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\ubd80\ub294 \ucd1d 12\uba85\uc774\uba70 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638\ubc95\uc5d0 \uadfc\uac70\ud55c \ub2e4\uc591\ud55c \ub0b4\ubd80\ud1b5\uc81c \uc810\uac80\uc744 \uc218\ud589\ud55c\ub2e4. \uc810\uac80 \ub300\uc0c1\uc740 \uc0c1\ud488\uac1c\ubc1c \uc804 \uc0ac\uc804\uac80\ud1a0, \ud310\ub9e4 \uacfc\uc815 \ud1b5\uc81c, \uc0ac\ud6c4\uad00\ub9ac \ub4f1 \uae08\uc735\uc18c\ube44\uc790 \ubcf4\ud638 \uc804 \uacfc\uc815\uc774\ub2e4. \uc5ec\uae30\uc5d0 \uc18c\ube44\uc790\ubcf4\ud638 \ub0b4\ubd80\ud1b5\uc81c, VOC \ubaa8\ub2c8\ud130\ub9c1, \ud504\ub85c\uc138\uc2a4 \uac1c\uc120\uc744 \ucd94\uc9c4\ud558\uba70 \ubbfc\uc6d0 \uad00\ub828 \uc5c5\ubb34\ub3c4 \ub2f4\ub2f9\ud558\uace0 \uc788\ub2e4. \ud558\ub098\uce74\ub4dc\ub294 \uace0\uac1d\ubcf4\ud638\uc6d0\ub3c4 \ubcc4\ub3c4\ub85c \uc6b4\uc601\ud558\uba70 \uae08\uac10\uc6d0 \ub4f1 \ub300\uc678 \uae30\uad00 \ubbfc\uc6d0\uacfc \uae34\uae09 \ubbfc\uc6d0 \ub4f1\uc5d0 \ub300\uc751\ud558\uace0 \uc788\ub2e4.<\/p>\n<figure id=\"attachment_42029\" aria-describedby=\"caption-attachment-42029\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-42029\" src=\"https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/10\/20250930112357812_n.jpg\" alt=\"\" width=\"640\" height=\"408\" srcset=\"https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/10\/20250930112357812_n.jpg 640w, https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/10\/20250930112357812_n-300x191.jpg 300w, https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/10\/20250930112357812_n-150x96.jpg 150w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-42029\" class=\"wp-caption-text\">\ud558\ub098\uce74\ub4dc\uc758 \uc18c\ube44\uc790\ubcf4\ud638 \uc870\uc9c1\uccb4\uacc4. \ucd9c\ucc98=\ud558\ub098\uce74\ub4dc \ud648\ud398\uc774\uc9c0<\/figcaption><\/figure>\n<p>\uc804\uccb4 \ubd80\uc11c\uc5d0 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638 \ub9ac\ub354\ub97c 2\uba85 \uc774\uc0c1 \uc784\uba85\ud574 \uc2e0\uc18d\ud55c \ud611\uc870 \uccb4\uacc4\ub3c4 \uad6c\ucd95\ud558\uace0 \uc788\ub2e4. \ucd1d 78\uba85\uc73c\ub85c \uad6c\uc131\ub418\uba70 \ucc45\uc784\uc790\uae09 \uc774\uc0c1\uc758 \uc9c1\uc6d0 1\uba85 \uc774\uc0c1\uc744 \ud3ec\ud568\ud55c\ub2e4. \uc774\ub4e4\uc740 \uc18c\ube44\uc790\ubcf4\ud638 \uad00\ub828 \uc9c0\uc2dd\uacfc \uacbd\ud5d8\uc744 \uac16\ucd94\uace0 \uc788\uc5b4 \ubbfc\uc6d0 \ucc98\ub9ac\uc640 \uc81c\ub3c4\uac1c\uc120 \ucd94\uc9c4\uc744 \uc801\uadf9 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \ub3d9\uc2dc\uc5d0 \ud558\ub098\uce74\ub4dc\ub294 \uc18c\ube44\uc790\ubcf4\ud638 \ud65c\ub3d9\uc744 \uacbd\uc601 \ud3c9\uac00\uc5d0 \ubc18\uc601\ud574 \ucc45\uc784\uacbd\uc601\ub3c4 \uac15\ud654\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\uc18c\ube44\uc790\ubcf4\ud638 \uad00\ub828 KPI\ub294 \ub300\ud45c\uc774\uc0ac\ub97c \ud3ec\ud568\ud55c \uc804 \uc784\uc6d0\uacfc \uc804 \ubd80\uc11c\ub97c \ub300\uc0c1\uc73c\ub85c \ud3c9\uac00 \uc810\uc218\uc758 3~5%\ub97c \ubc18\uc601\ud55c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uac00 \ubc18\uae30\ubcc4\ub85c \ud3c9\uac00\ud558\uace0 \uacb0\uacfc\ub294 \uc804\ub7b5\uae30\ud68d\ubd80\uc11c\uc5d0 \uc81c\ucd9c\ub3fc \ucd5c\uc885 \ud3c9\uac00\uc5d0 \uc801\uc6a9\ub41c\ub2e4. \ud3c9\uac00 \ud56d\ubaa9\uc5d0\ub294 \ubbfc\uc6d0 \uac10\ucd95, \uc81c\ub3c4 \uac1c\uc120, \uad50\uc721 \ucc38\uc5ec, \ubc95\uaddc \uc900\uc218, \ucde8\uc57d\uacc4\uce35 \ubcf4\ud638, \ubd80\uc11c \uac04 \ud611\uc5c5 \ub4f1\uc774 \ud3ec\ud568\ub41c\ub2e4. \uc774\uc640 \ud568\uaed8 \uc18c\ube44\uc790 \ud53c\ud574 \ubc29\uc9c0\uc640 \uc18c\ube44\uc790\uc911\uc2ec\uacbd\uc601(CCM) \uad00\ub828 \ud65c\ub3d9\ub3c4 \ud3c9\uac00 \ub300\uc0c1\uc774\ub2e4.<\/p>\n<p><strong>\u25c7\uc77c\uc0c1\uc801 \ubaa8\ub2c8\ud130\ub9c1 \ud1b5\ud55c \uc81c\ub3c4 \uac1c\uc120, STT \ud65c\uc6a9 \ubbfc\uc6d0 \uc120\uc81c \ucc28\ub2e8<\/strong><\/p>\n<p>\ud558\ub098\uce74\ub4dc\ub294 \uace0\uac1d\uc13c\ud130\uc5d0\uc11c \ud604\uc5c5 \ubd80\uc11c\uc5d0 \uc804\ub2ec\ub41c \ubb38\uc758 \ub0b4\uc6a9\uc744 \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uac00 \ub9e4\uc77c \ubaa8\ub2c8\ud130\ub9c1\ud55c\ub2e4. \uac1c\uc120 \ud544\uc694 \uc0ac\ud56d\uc740 \ud604\uc5c5\uc5d0 \uc7ac\ubc1c \ubc29\uc9c0 PI \uc2e4\ud589\uc744 \uc694\uccad\ud558\uace0 CCO \uc8fc\uad00 \uc2e4\ubb34\ud611\uc758\ud68c\uc5d0\uc11c \uad00\ub828 \ubd80\uc11c\uc7a5\ub4e4\uacfc \uac1c\uc120\uc548\uc744 \ud655\uc815\ud55c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\ubd80\ub294 VOM \uc2dc\uc2a4\ud15c\uc73c\ub85c \uac1c\uc120 \uc9c4\ucc99\uc744 \ub05d\uae4c\uc9c0 \uad00\ub9ac\ud558\uba70 \uc81c\ub3c4\uac1c\uc120 \ud604\ud669\uc740 \ubbfc\uc6d0 \ubd84\uc11d\uacfc \ud568\uaed8 \ub9e4\uc6d4 \ub300\ud45c\uc774\uc0ac\uc5d0\uac8c \ubcf4\uace0\ub41c\ub2e4.<\/p>\n<p>STT \uae30\ubc18 \ud0a4\uc6cc\ub4dc \ubaa8\ub2c8\ud130\ub9c1 \uccb4\uacc4\ub3c4 \uc6b4\uc601\ud55c\ub2e4. \uace0\uac1d \uc0c1\ub2f4 \uc911 \uae08\uce59\uc5b4, \uc774\uc288 \ud0a4\uc6cc\ub4dc\uac00 \uac10\uc9c0\ub418\uba74 \ud574\ub2f9 \ucf5c\uc744 VOM\uc5d0 \ud14d\uc2a4\ud2b8\ub85c \uc800\uc7a5\ud574 \uc989\uc2dc \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \ud588\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc704\ud5d8 \uc2e0\ud638\ub97c \uc870\uae30\uc5d0 \ud3ec\ucc29\ud558\uace0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud568\uc73c\ub85c\uc368 \ubbfc\uc6d0 \ud655\uc0b0\uc744 \uc5b5\uc81c\ud55c\ub2e4. \uc0ac\uc804 \uc608\ubc29 \uc7a5\uce58\ub85c\uc11c\ub294 VOC \uc0ac\uc804 \uc2e0\uace0\uc81c\ub97c \uc6b4\uc601\ud55c\ub2e4. \ubd88\ub9cc\uc774 \uc608\uc0c1\ub418\ub294 \uc0ac\uc548\uc740 \uc0ac\uc804\uc5d0 \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uc5d0 \uc2e0\uace0\ud574 \uc751\ub300 \uc2a4\ud06c\ub9bd\ud2b8\uc640 \ucc98\ub9ac\ubc29\uc548\uc744 \ub9c8\ub828\ud558\uace0 \uad50\uc721\uc744 \uc9c4\ud589\ud55c\ub2e4.<\/p>\n<p>\ud558\ub098\uce74\ub4dc\uc758 \ucd5c\uc885 \ubaa9\ud45c\ub294 \uc7ac\ubc1c \ubc29\uc9c0\ub97c \uc704\ud55c PI \uc2e4\ud589\uc774\ub2e4. \uacbd\uc601\uc9c4 \ucc45\uc784\uacfc \uac70\ubc84\ub10c\uc2a4\ub97c \uac15\ud654\ud558\uace0 \ubbfc\uc6d0 \uc0ac\ud6c4\ucc98\ub9ac\ubcf4\ub2e4 \uc0ac\uc804\uc608\ubc29\uacfc \ub0b4\ubd80\ud1b5\uc81c\ub97c \uc6b0\uc120\uc2dc\ud55c\ub2e4. \uc774\ub97c \uc704\ud574 \uc0c1\ud488 \ucd9c\uc2dc \uc804 \uc18c\ube44\uc790 \uc774\ud574\ub3c4 \ubc18\uc601 \uc808\ucc28\ub97c \ub9c8\ub828\ud558\uace0 \ubd88\uc644\uc804\ud310\ub9e4 \ubc29\uc9c0\uc640 \ucde8\uc57d\uacc4\uce35 \ubcf4\ud638\ub97c \uac15\ud654\ud558\uace0 \uc788\ub2e4. \ub0b4\ubd80\ud1b5\uc81c\uc640 \ubaa8\ub2c8\ud130\ub9c1 \uccb4\uacc4\ub97c \uace0\ub3c4\ud654\ud574 \uace0\uac1d \ub9cc\uc871\uacfc \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc774\ub294 \ub178\ub825\ub3c4 \uc774\uc5b4\uac00\uace0 \uc788\ub2e4.<\/p>\n<p>\/ \uae40\uacbd\ucc2c \ub354\ubca8 \uae30\uc790<\/p>\n","protected":false},"excerpt":{"rendered":"<p>|\uc7ac\ubc1c \ubc29\uc9c0 \ucc28\uc6d0 PI \uc9c4\ud589\u2026VOC \uc0ac\uc804 \uc2e0\uace0\uc81c\ub3c4 \uc6b4\uc601 \ud558\ub098\uce74\ub4dc\uac00 \ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0\ub97c \uc704\ud574 VOM(Voice of mind) \uc2dc\uc2a4\ud15c\uc744 \uc804\uba74 \uac00\ub3d9\ud558\uace0 \uc788\ub2e4. \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc0ac\uc548\uc740 \uc7ac\ubc1c \ubc29\uc9c0 \ub300\ucc45\uc744 \ud604\uc5c5\uc5d0 \uc694\uccad\ud574 PI(\ud504\ub85c\uc138\uc2a4 \uac1c\uc120)\ub97c \uc9c4\ud589\ud55c\ub2e4. \uac1c\uc120\uc774 \uc644\ub8cc\ub420 \ub54c\uae4c\uc9c0 VOM\uc73c\ub85c \uc9c4\ucc99 \uc0c1\ud669\uc744 \uad00\ub9ac\ud558\ub294 \ubc29\uc2dd\uc774\ub2e4. \ubbfc\uc6d0\uc744 \ub2e8\uc21c \ucc98\ub9ac\ud558\ub294 \uc218\uc900\uc744 \ub118\uc5b4 \uadfc\ubcf8\uc801 \ucc28\ub2e8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub2e4. \ubd80\uc11c\ubcc4\ub85c\ub294 \uc18c\ube44\uc790\ubcf4\ud638 \ub9ac\ub354\ub97c 2\uba85 \uc774\uc0c1 \ubc30\uce58\ud574 [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":42029,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[922,8,611],"tags":[4183,7610,1306,2821],"class_list":{"0":"post-42028","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-thebell","8":"category-compliance","9":"category-korea","10":"tag-kpi","11":"tag-7610","12":"tag-1306","13":"tag-2821"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud558\ub098\uce74\ub4dc, VOM \ud65c\uc6a9 \uadfc\ubcf8 \ubbfc\uc6d0 \ub300\uc751 \uccb4\uacc4 \uad6c\ucd95 SanctionLab<\/title>\n<meta name=\"description\" content=\"\ud558\ub098\uce74\ub4dc\uac00 \ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0\ub97c \uc704\ud574 VOM(Voice of mind) \uc2dc\uc2a4\ud15c\uc744 \uc804\uba74 \uac00\ub3d9\ud558\uace0 \uc788\ub2e4. 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