{"id":44702,"date":"2025-10-28T16:32:28","date_gmt":"2025-10-28T07:32:28","guid":{"rendered":"https:\/\/www.sanctionlab.com\/?p=44702"},"modified":"2025-11-05T18:13:47","modified_gmt":"2025-11-05T09:13:47","slug":"kb%ec%a0%80%ec%b6%95-%eb%a7%a4%eb%85%84-nps-%ec%a1%b0%ec%82%ac%ea%b3%a0%ea%b0%9d%ea%b2%bd%ed%97%98-%ec%a4%91%ec%8b%ac-%ea%b2%bd%ec%98%81-%ec%b6%94%ec%a7%84","status":"publish","type":"post","link":"https:\/\/www.sanctionlab.com\/?p=44702","title":{"rendered":"KB\uc800\ucd95, \ub9e4\ub144 NPS \uc870\uc0ac\u2026\uace0\uac1d\uacbd\ud5d8 \uc911\uc2ec \uacbd\uc601 \ucd94\uc9c4"},"content":{"rendered":"<h3>|\ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0 \ud504\ub85c\uc138\uc2a4 \uc815\ucc29 \uc911\uc810\u2026CCO \uad8c\ud55c \uac15\ud654, \uac70\ubd80\uad8c \ubd80\uc5ec \uac80\ud1a0<\/h3>\n<p>KB\uc800\ucd95\uc740\ud589\uc774 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \uacbd\uc601 \ud575\uc2ec\ucd95\uc73c\ub85c \uc0bc\uc544 \uc18c\ube44\uc790\ubcf4\ud638 \uccb4\uacc4\ub97c \uac15\ud654\ud558\uace0 \uc788\ub2e4. \ud575\uc2ec\uc740 NPS(\uc21c\uace0\uac1d\ucd94\ucc9c\uc9c0\uc218) \ubd84\uc11d\uc73c\ub85c \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub370\uc774\ud130 \uae30\ubc18\uc73c\ub85c \ud30c\uc545\ud558\ub294 \ub370 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac1c\uc120 \ubc29\ud5a5\uc744 \ub3c4\ucd9c\ud558\uace0 \uc18c\ube44\uc790\ubcf4\ud638\uc640 \uc5f0\uacc4\ud55c \uc120\uc21c\ud658 \uad00\ub9ac \uccb4\uacc4\ub97c \uad6c\ucd95\ud558\uaca0\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4.<\/p>\n<p>\uc120\uc758\uc758 \uacbd\uc7c1\uc744 \ud1b5\ud55c \uae08\uc735\uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8 \ud5a5\uc0c1\ub3c4 \uc8fc\uc694 \uc18c\ube44\uc790\ubcf4\ud638 \ubaa9\ud45c\ub2e4. \uc774\ub97c \uc704\ud574 KB\uc800\ucd95\uc740\ud589\uc740 \uc18c\ube44\uc790\ubcf4\ud638\ucd1d\uad04\ucc45\uc784\uc790(CCO) \uc8fc\ub3c4\uc758 \uac70\ubc84\ub10c\uc2a4\ub85c \uc758\uc0ac\uacb0\uc815 \uc18d\ub3c4\uc640 \ucc45\uc784\uc131\uc744 \ub192\uc600\ub2e4. \uacb0\uc815\ub41c \uc0ac\ud56d\uc758 \ud6c4\uc18d \uc870\uce58 \uc774\ud589 \uc0c1\ud669\uc740 \uc804\uc0b0 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uad00\ub9ac\ud558\uba70 \uc2e4\ud6a8\uc131\uc744 \ud655\ubcf4\ud558\uace0 \uc788\ub2e4.<\/p>\n<p><strong>\u25c7\uc804\uc0b0 \uae30\ubc18 \ud6c4\uc18d \uc870\uce58 \uad00\ub9ac, \uc2e4\ud6a8\uc131 \ud655\ubcf4 \ucc28\uc6d0<\/strong><\/p>\n<p>KB\uc800\ucd95\uc740\ud589\uc740 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638 \uac70\ubc84\ub10c\uc2a4\ub97c \ub300\ud45c\uc774\uc0ac \uc9c1\uc18d \uad6c\uc870\ub85c \uad6c\ucd95\ud588\ub2e4. \ud604\uc7ac CCO\ub294 \uc591\uc815\ud544 \ubd80\uc0ac\uc7a5\uc774\ub2e4. \uc591 \ubd80\uc0ac\uc7a5\uc740 KB\uad6d\ubbfc\uc740\ud589 \ucd9c\uc2e0\uc73c\ub85c \uc5ec\uc2e0\uc2ec\uc0ac\uc5d0 \uc815\ud1b5\ud55c \uc778\ubb3c\uc774\ub2e4. \uc740\ud589\uc5d0\uc11c \uae30\uc5c5\uc5ec\uc2e0\uc2ec\uc0ac\ubd80 \uc218\uc11d\uc2ec\uc0ac\uc5ed\uacfc \uc5ec\uc2e0\uc2ec\uc0ac\ubcf8\ubd80\uc7a5 \ub4f1\uc744 \uc9c0\ub0c8\ub2e4. CCO\uc640 \ud568\uaed8 \uc900\ubc95\uac10\uc2dc\uc778\ub3c4 \uacb8\uc784\ud558\uba70 \uc815\ucc45 \uc218\ub9bd\uacfc \ub0b4\ubd80\ud1b5\uc81c \uc804\ubc18\uc744 \ucd1d\uad04\ud55c\ub2e4. KB\uc800\ucd95\uc740\ud589\uc740 CCO\uc640 \uacbd\uc601\uc9c4 \uac04 \uc9c1\uc811 \ubcf4\uace0\ub77c\uc778\uc744 \uad6c\ucd95\ud574 \uc758\uc0ac\uacb0\uc815 \uc18d\ub3c4\ub97c \ub192\uc774\uace0 \ucc45\uc784 \uc18c\uc7ac\ub97c \uba85\ud655\ud788 \ud588\ub2e4.<\/p>\n<p>\uc18c\ube44\uc790\ubcf4\ud638 \uc2e4\ubb34\ub294 CCO \uc0b0\ud558 \uc18c\ube44\uc790\ubcf4\ud638\ubd80\uac00 \ub2f4\ub2f9\ud55c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\ubd80\ub294 \ubd80\uc11c\uc7a5 \ud3ec\ud568 2\uba85\uc758 \uc815\uaddc \uc778\ub825\uacfc 1\uba85\uc758 \uacc4\uc57d\uc9c1\uc73c\ub85c \uad6c\uc131\ub41c\ub2e4. \uc0c1\ud488\u00b7\uc11c\ube44\uc2a4 \uc0ac\uc804\uac80\ud1a0, \ubbfc\uc6d0 \uc811\uc218\u00b7\ubd84\uc11d, \uc81c\ub3c4 \uac1c\uc120, \uac10\ub3c5\ub2f9\uad6d \ub300\uc751 \ub4f1 \uc804\uc8fc\uae30\uc801 \uc5ed\ud560\uc744 \uc218\ud589\ud55c\ub2e4. \uc601\uc5c5\ubd80\uc11c\uc640 \ud611\uc5c5\ud574 \ub2e8\uacc4\ubcc4 \uc810\uac80\uacfc \ubcf4\uc644\uc744 \ubcd1\ud589\ud558\uba70 \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc774\uace0 \uc788\ub2e4.<\/p>\n<figure id=\"attachment_44703\" aria-describedby=\"caption-attachment-44703\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-44703\" src=\"https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/11\/20251028091512816_n.jpg\" alt=\"\" width=\"640\" height=\"464\" srcset=\"https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/11\/20251028091512816_n.jpg 640w, https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/11\/20251028091512816_n-300x218.jpg 300w, https:\/\/www.sanctionlab.com\/wp-content\/uploads\/2025\/11\/20251028091512816_n-150x109.jpg 150w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-44703\" class=\"wp-caption-text\">KB\uc800\ucd95\uc740\ud589\uc758 \uc18c\ube44\uc790\ubcf4\ud638 \uc870\uc9c1\ub3c4. \ucd9c\ucc98=KB\uc800\ucd95\uc740\ud589<\/figcaption><\/figure>\n<div><\/div>\n<p>\uc2e4\uc9c8\uc801\uc778 \uc810\uac80\uacfc \ud6c4\uc18d \uc870\uce58\ub294 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638 \ub0b4\ubd80\ud1b5\uc81c\uc704\uc6d0\ud68c\ub97c \ud1b5\ud574 \uad00\ub9ac\ub41c\ub2e4. \uc704\uc6d0\uc7a5\uc740 \ub300\ud45c\uc774\uc0ac\uac00 \ub9e1\uc73c\uba70 \uac01 \uc9c1\uc81c\ubcc4 \uc784\uc6d0\uc73c\ub85c \uad6c\uc131\ud558\uace0 \uc788\ub2e4. \ub0b4\ubd80\ud1b5\uc81c\uc704\uc5d0\uc11c\ub294 \uc18c\ube44\uc790 \uad00\ub828 \ub9ac\uc2a4\ud06c, \ubbfc\uc6d0\u00b7\ubd84\uc7c1 \ud604\ud669, \uc7ac\ubc1c\ubc29\uc9c0 \ub300\ucc45\uc744 \ub17c\uc758\ud55c\ub2e4. \uc774\uc0ac\ud68c\ub294 \ucd5c\uc885 \uc2b9\uc778\uacfc \uacbd\uc601\ubc29\ud5a5 \uc124\uc815, \uc81c\ub3c4 \uc6b4\uc601 \uc801\uc815\uc131 \uac80\ud1a0\ub97c \ub2f4\ub2f9\ud55c\ub2e4. \uc774\ub7ec\ud55c \uad6c\uc870\ub97c \ud1b5\ud574 KB\uc800\ucd95\uc740\ud589\uc740 \uaddc\uc81c \uac15\ud654\uc5d0 \ub300\uc751\ud558\uba74\uc11c \uc6b4\uc601\uc758 \uccb4\uacc4\uc801\uc778 \uad00\ub9ac \uae30\ubc18\uc744 \ub9c8\ub828\ud588\ub2e4.<\/p>\n<p>\uae08\uc735\ub2f9\uad6d\uc758 \uaddc\uc81c \uac15\ud654 \uae30\uc870\uc5d0 \ub300\uc751\ud558\ub294 \ub2e4\uc591\ud55c \uc804\ub7b5\ub3c4 \ucd94\uc9c4\ud558\uace0 \uc788\ub2e4. KB\uc800\ucd95\uc740\ud589\uc740 CCO\uc758 \ub3c5\ub9bd\uc131\uacfc \uad8c\ud55c \uac15\ud654\ub97c \uc704\ud574 \uc784\uae30\ub97c 2\ub144 \uc774\uc0c1 \ubcf4\uc7a5\ud55c\ub2e4. \uc774\ud574\uc0c1\ucda9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \uc9c1\ubb34 \uacb8\uc9c1\uc744 \uae08\uc9c0\ud558\uace0 \uc8fc\uc694 \uc0ac\ud56d\uc5d0 \ub300\ud574 \uac70\ubd80\uad8c\uc744 \ubd80\uc5ec\ud558\ub294 \ubc29\uc548\uc744 \uac80\ud1a0\ud558\uace0 \uc788\ub2e4. \uc758\uacb0 \uc0ac\ud56d\uc758 \ud6c4\uc18d \uc870\uce58 \uc774\ud589 \uc0c1\ud669\uc744 \uc804\uc0b0 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \ub4f1 \uc2e4\ud6a8\uc131\uc744 \ub192\uc774\uace0 \uc788\ub2e4. \ub0b4\ubd80\ud1b5\uc81c\uc640 \uad50\uc721\ub3c4 \uac15\ud654\ud574 \uc18c\ube44\uc790\ubcf4\ud638 \uc911\uc2ec\uc758 \uc870\uc9c1 \uc6b4\uc601 \uccb4\uacc4\ub97c \ud655\ub9bd\ud558\uace0 \uc788\ub2e4.<\/p>\n<p><strong>\u25c7\ubd80\uc810\ubcc4 \ub2f4\ub2f9\uc790 \ubc30\uce58, \uae08\uc735\uc0ac\uae30 \ub300\uc751 \uccb4\uacc4 \uac15\ud654<\/strong><\/p>\n<p>KB\uc800\ucd95\uc740\ud589\uc740 \uae0d\uc815\uc801\uc778 \uace0\uac1d\uacbd\ud5d8\uc744 \ud655\ub300\ud558\ub294 \ub370 \uc8fc\ub825\ud558\uace0 \uc788\ub2e4. \ub9e4\ub144 NPS \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud558\uace0 \uc788\ub2e4. \uace0\uac1d \ubd88\ub9cc \uc694\uc778\uc744 \uc911\uc810\uc801\uc73c\ub85c \ubd84\uc11d\ud574 \uac1c\uc120 \uacfc\uc81c\ub97c \ub3c4\ucd9c\ud55c\ub2e4. \uac01 \ubd80\uc810\ubcc4\ub85c\ub294 \uc18c\ube44\uc790\ubcf4\ud638 \ub2f4\ub2f9\uc790\ub3c4 \ubc30\uce58\ud574 \ubbfc\uc6d0 \uac80\ud1a0\uc640 \uc2e0\uc18d \ub300\uc751\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc774\ub7ec\ud55c \ud65c\ub3d9\uc740 \ubd88\uc644\uc804\ud310\ub9e4 \ub9ac\uc2a4\ud06c\ub97c \uc0ac\uc804\uc5d0 \ucc28\ub2e8\ud558\uace0 \ubbfc\uc6d0 \uc7ac\ubc1c\uc744 \ubc29\uc9c0\ud558\ub294 \ud504\ub85c\uc138\uc2a4 \uc815\ucc29\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc788\ub2e4.<\/p>\n<p>\uace0\uac1d \uc790\uc0b0 \ubcf4\ud638\ub97c \uc704\ud574 \uae08\uc735\uc0ac\uae30 \ub300\uc751 \uccb4\uacc4\ub3c4 \uc120\uc81c\uc801\uc73c\ub85c \uac15\ud654\ud588\ub2e4. \uc774\uc0c1\uae08\uc735\uac70\ub798\ud0d0\uc9c0(FDS) \ubaa8\ub2c8\ud130\ub9c1\uc744 \ud1b5\ud574 \ubcf4\uc774\uc2a4\ud53c\uc2f1, \uc2a4\ubbf8\uc2f1 \ub4f1 \uae08\uc735\uc0ac\uae30\ub97c \uc608\ubc29\ud558\uace0 \uc788\ub2e4. \ubcf4\uc774\uc2a4\ud53c\uc2f1 \uc758\uc2ec \uac70\ub798 \ubc1c\uc0dd \uc2dc \uc2e4\uc2dc\uac04 \ucc28\ub2e8 \uc870\uce58\ub97c \uc2dc\ud589\ud55c\ub2e4. \ud53c\ud574 \uace0\uac1d\uc5d0\uac8c\ub294 \uc2e0\uc18d\ud55c \ud53c\ud574 \uad6c\uc81c\ub97c \uc81c\uacf5\ud558\uba70 \uc774\ub97c \uc704\ud574 \uc804\ub2f4 \uc0c1\ub2f4 \ucc3d\uad6c\ub97c \uc6b4\uc601\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\uc18c\ube44\uc790\ubcf4\ud638 \ud65c\ub3d9\uc758 \uc2e4\ud6a8\uc131\uc740 \uc131\uacfc\uad00\ub9ac \uae30\uc900\uc744 \ud1b5\ud574 \ud655\ubcf4\ub41c\ub2e4. \ubbfc\uc6d0 \ubc1c\uc0dd\uc5d0 \ub300\ud55c \ucc98\ub9ac \ud604\ud669, \uc81c\ub3c4 \uac1c\uc120, \uc0ac\uc804 \ud611\uc758 \ub204\ub77d \ub4f1\uc774 \uc8fc\uc694 KPI \ud3c9\uac00 \ud56d\ubaa9\uc73c\ub85c \ud3ec\ud568\ub41c\ub2e4. \uc6b0\uc218\ud55c \uc18c\ube44\uc790\ubcf4\ud638 \ud65c\ub3d9\uc744 \ubcf4\uc778 \ubd80\uc810\uc5d0\ub294 \ud3ec\uc0c1\uc744 \uc2e4\uc2dc\ud574 \uc804\uc0ac\uc801 \ucc38\uc5ec\uc640 \ucc45\uc784 \uc758\uc2dd\uc744 \ub192\uc774\uace0 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc18c\ube44\uc790\ubcf4\ud638 \ubb38\ud654\ub97c \uc870\uc9c1 \ub0b4\uc5d0 \ub0b4\uc7ac\ud654\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\/ \uae40\uacbd\ucc2c \ub354\ubca8 \uae30\uc790<\/p>\n","protected":false},"excerpt":{"rendered":"<p>|\ubbfc\uc6d0 \uc7ac\ubc1c \ubc29\uc9c0 \ud504\ub85c\uc138\uc2a4 \uc815\ucc29 \uc911\uc810\u2026CCO \uad8c\ud55c \uac15\ud654, \uac70\ubd80\uad8c \ubd80\uc5ec \uac80\ud1a0 KB\uc800\ucd95\uc740\ud589\uc774 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \uacbd\uc601 \ud575\uc2ec\ucd95\uc73c\ub85c \uc0bc\uc544 \uc18c\ube44\uc790\ubcf4\ud638 \uccb4\uacc4\ub97c \uac15\ud654\ud558\uace0 \uc788\ub2e4. \ud575\uc2ec\uc740 NPS(\uc21c\uace0\uac1d\ucd94\ucc9c\uc9c0\uc218) \ubd84\uc11d\uc73c\ub85c \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub370\uc774\ud130 \uae30\ubc18\uc73c\ub85c \ud30c\uc545\ud558\ub294 \ub370 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac1c\uc120 \ubc29\ud5a5\uc744 \ub3c4\ucd9c\ud558\uace0 \uc18c\ube44\uc790\ubcf4\ud638\uc640 \uc5f0\uacc4\ud55c \uc120\uc21c\ud658 \uad00\ub9ac \uccb4\uacc4\ub97c \uad6c\ucd95\ud558\uaca0\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4. \uc120\uc758\uc758 \uacbd\uc7c1\uc744 \ud1b5\ud55c \uae08\uc735\uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8 \ud5a5\uc0c1\ub3c4 \uc8fc\uc694 \uc18c\ube44\uc790\ubcf4\ud638 \ubaa9\ud45c\ub2e4. \uc774\ub97c \uc704\ud574 KB\uc800\ucd95\uc740\ud589\uc740 [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":44703,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[922,8,611],"tags":[5082,90,1306],"class_list":{"0":"post-44702","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-thebell","8":"category-compliance","9":"category-korea","10":"tag-kb","11":"tag-90","12":"tag-1306"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>KB\uc800\ucd95, \ub9e4\ub144 NPS \uc870\uc0ac\u2026\uace0\uac1d\uacbd\ud5d8 \uc911\uc2ec \uacbd\uc601 \ucd94\uc9c4 SanctionLab<\/title>\n<meta name=\"description\" content=\"KB\uc800\ucd95\uc740\ud589\uc774 \uace0\uac1d\uacbd\ud5d8(CX)\uc744 \uacbd\uc601 \ud575\uc2ec\ucd95\uc73c\ub85c \uc0bc\uc544 \uc18c\ube44\uc790\ubcf4\ud638 \uccb4\uacc4\ub97c \uac15\ud654\ud558\uace0 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