{"id":44733,"date":"2025-10-21T08:11:24","date_gmt":"2025-10-20T23:11:24","guid":{"rendered":"https:\/\/www.sanctionlab.com\/?p=44733"},"modified":"2025-11-05T18:30:20","modified_gmt":"2025-11-05T09:30:20","slug":"%ec%95%a0%ed%81%90%ec%98%a8%ec%ba%90%ed%94%bc%ed%83%88-%eb%af%bc%ec%9b%90%ec%8b%ac%ec%9d%98-%ec%b2%b4%ea%b3%84-%ec%a0%95%eb%b9%84%eb%b6%84%ec%9f%81-%eb%8c%80%ec%9d%91-%ea%b0%95%ed%99%94","status":"publish","type":"post","link":"https:\/\/www.sanctionlab.com\/?p=44733","title":{"rendered":"\uc560\ud050\uc628\uce90\ud53c\ud0c8, \ubbfc\uc6d0\uc2ec\uc758 \uccb4\uacc4 \uc815\ube44\u2026\ubd84\uc7c1 \ub300\uc751 \uac15\ud654"},"content":{"rendered":"

|VOC \uc2dc\uc2a4\ud15c \uc624\ud508, \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\u202624\uac1c \uc601\uc5c5\ud589\uc704 \ud56d\ubaa9 \ud3c9\uac00<\/h3>\n

\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc774 \ubbfc\uc6d0\uad00\ub9ac \ucc45\uc784\uc790\ub97c \uc9c0\uc815\ud558\uace0 \ud1b5\uc81c \uccb4\uacc4\ub97c \uc815\ube44\ud588\ub2e4. \ubd84\uc7c1\uc131 \ubbfc\uc6d0\uc5d0 \ub300\ud574 \ubbfc\uc6d0\uc2ec\uc758\uc704\uc6d0\ud68c\uc5d0\uc11c \uc2ec\uc758\uc640 \ubcf4\uc0c1 \ud310\ub2e8\uc744 \uc218\ud589\ud55c\ub2e4. VOC \uc2dc\uc2a4\ud15c\uc744 \uc624\ud508\ud55c \uc774\ud6c4\ub85c\ub294 \ud504\ub85c\uc138\uc2a4 \uc804\uccb4\uac00 \uc790\ub3d9\ud654\ub3fc \ub300\uc751 \uc18d\ub3c4\uc640 \uc815\ud655\uc131\uc774 \ud06c\uac8c \ud5a5\uc0c1\ub410\ub2e4. \uadf8 \uacb0\uacfc \ubbfc\uc6d0 \uc811\uc218 \uac74\uc218\uac00 \uc904\uc5b4\ub4e4\uace0 \ucc98\ub9ac\uc728\uc740 \ub9e4\ub144 100%\ub97c \uc720\uc9c0\ud558\ub294 \uc131\uacfc\ub85c \uc774\uc5b4\uc84c\ub2e4.<\/p>\n

\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc740 \uc804\uc0ac\uc801 \ucc45\uc784\uc131\uc744 \uc81c\uace0\ud558\uae30 \uc704\ud574 \uae08\uc735\uc0c1\ud488 \ud310\ub9e4 \uad00\ub828 \ub0b4\ubd80\ud1b5\uc81c\ub97c KPI\uc5d0 \ubc18\uc601\ud558\uace0 \uc788\ub2e4. \uc808\ucc28\uc640 \ub9e4\ub274\uc5bc\uc740 \uae08\uc735 \uc0c1\ud488 \uae30\ud68d\uacfc \uac1c\ubc1c \ub2e8\uacc4\ubd80\ud130 \ubd88\uc644\uc804\ud310\ub9e4 \ubc29\uc9c0\ub97c \uc704\ud574 \uc18c\ube44\uc790 \uad00\uc810\uc5d0\uc11c \uac15\ud654\ud558\ub294 \uc911\uc774\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c \uac1c\uc120\uc740 \uc18c\ube44\uc790\ubcf4\ud638 \uc804\ubc18\uc758 \uc2e0\ub8b0\uc131\uacfc \ud22c\uba85\uc131\uc744 \ub192\uc774\ub294 \uae30\ubc18\uc774 \ub418\uace0 \uc788\ub2e4.<\/p>\n

\u25c7\ubd88\uc644\uc804\ud310\ub9e4 \ubc29\uc9c0 \uc808\ucc28 \uace0\ub3c4\ud654 \ubaa9\ud45c<\/strong><\/p>\n

\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc740 \uac74\uc804\ud55c \uae08\uc735\uac70\ub798 \uc9c0\uc6d0\uc744 \ubaa9\ud45c\ub85c \uc18c\ube44\uc790\ubcf4\ud638 \uccb4\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uc788\ub2e4. \ud604\uc7ac \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638 \ucd1d\uad04\ucc45\uc784\uc790(CCO)\ub294 \uc774\uc6c5\uc218 Customer Care\uc2e4\uc7a5\uc774\ub2e4. CCO \uc0b0\ud558\uc5d0\ub294 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638\ud611\uc758\ud68c\ub97c \uc6b4\uc601\ud558\uace0 \uc788\ub2e4. \ud611\uc758\ud68c\ub294 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638, \uac1c\uc778\uae08\uc735\uc9c0\uc6d0\u00b7\uae30\ud68d, \uc601\uc5c5\ub9c8\ucf00\ud305 \ub4f1 \uc720\uad00\ubd80\uc11c \ubd80\uc11c\uc7a5\uc73c\ub85c \uad6c\uc131\ub41c\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638 \uc815\ucc45 \ubc29\ud5a5\uc744 \ube44\ub86f\ud574 \uc2e0\uc0c1\ud488 \ucd9c\uc2dc \uad00\ub828 \uc601\ud5a5 \ubd84\uc11d, \uc0c1\ud488\ud310\ub9e4 \ud6c4 \ubaa8\ub2c8\ud130\ub9c1 \ucd1d\uad04 \ub4f1 \uc8fc\uc694 \uc5c5\ubb34\ub97c \uc218\ud589\ud55c\ub2e4.<\/p>\n

\uc18c\ube44\uc790\ubcf4\ud638 \ucd1d\uad04 \uc5c5\ubb34\ub294 \uc900\ubc95\uc9c0\uc6d0\ud300\uc774 \ub9e1\uace0 \uc788\ub2e4. \uc900\ubc95\uc9c0\uc6d0\ud300\uc740 \uc18c\ube44\uc790\ubcf4\ud638 \uc2e4\ud6a8\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc804\uc0ac \ub0b4\ubd80\ud1b5\uc81c \uccb4\uacc4 \uad6c\ucd95\uacfc \uc6b4\uc601\uc744 \ub2f4\ub2f9\ud55c\ub2e4. \ub610\ud55c \uc18c\ube44\uc790 \uad00\uc810\uc758 \uc0c1\ud488 \uae30\ud68d\uacfc \ubd88\uc644\uc804\ud310\ub9e4 \ubc29\uc9c0 \uc808\ucc28\ub97c \uace0\ub3c4\ud654\ud574 \ub9ac\uc2a4\ud06c\ub97c \uc0ac\uc804\uc5d0 \ucc28\ub2e8\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae08\uc735\uc18c\ube44\uc790\ubcf4\ud638\ubc95 \uc704\ubc18 \uc2dc \ubd80\uc5ec\ub418\ub294 \uacfc\uc9d5\uae08 \ub4f1 \uc81c\uc7ac\ub294 \ub2e8 \ud55c \uac74\ub3c4 \uc5c6\uc5c8\ub2e4.<\/p>\n

\"\"
\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc758 \uc870\uc9c1\ub3c4. \ucd9c\ucc98=\uc560\ud050\uc628\uce90\ud53c\ud0c8<\/figcaption><\/figure>\n
<\/div>\n

\uace0\uac1d \uc548\ub0b4\uc640 \ubbfc\uc6d0 \ub300\uc751\uc744 \ub2f4\ub2f9\ud558\ub294 \uc2e4\ubb34 \uc6b4\uc601\ubd80\uc11c\ub3c4 \ubcc4\ub3c4\ub85c \ub450\uace0 \uc788\ub2e4. \uace0\uac1d\ub9cc\uc871\ud300 \uc0b0\ud558 \uace0\uac1d\ub9cc\uc871\uc13c\ud130\ub294 \uc18c\ube44\uc790 \uc758\uacac \uccad\ucde8\ub97c \uc704\ud55c \ub300\ud45c\uc801\uc778 \ucc44\ub110\uc774\ub2e4. \uace0\uac1d \uc0c1\ub2f4\uc6d0 \uac04\ud3b8 \uc5f0\uacb0 \uc2dc\uc2a4\ud15c\uc744 \ub3c4\uc785\ud588\uc73c\uba70 \uc5c5\uacc4 \ucd5c\ucd08\ub85c \ubcf4\uc774\ub294 ARS\ub97c \ucd9c\uc2dc\ud558\uae30\ub3c4 \ud588\ub2e4. \uc560\ud050\uc628\uce90\ud53c\ud0c8 \uad00\uacc4\uc790\ub294 “\uc801\uadf9\uc801\uc778 \uc758\uacac \uccad\ucde8\ub85c \uc11c\ube44\uc2a4\ub97c \uc9c0\uc18d \uac1c\uc120\ud558\uba70 \ubd88\ud544\uc694\ud55c \uc548\ub0b4\ub97c \uc81c\uac70\ud574 \ub300\uae30\uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \uc788\ub2e4”\uace0 \uac15\uc870\ud588\ub2e4.<\/p>\n

\uc774\uc911\ubb34 \ub300\ud45c\ub294 \uae08\uc18c\ubc95\uc758 \uc815\ucc29\uacfc \ub2e4\uc591\ud55c \uc815\ucc45 \uc2e4\ucc9c\uc744 \uc704\ud574 \ubcc0\ud654\uc640 \ud601\uc2e0\uc744 \uc8fc\ubb38\ud558\uace0 \uc788\ub2e4. \uc18c\ube44\uc790\ubcf4\ud638\uc5d0 \ub300\ud55c \ub3d9\uae30\ubd80\uc5ec\ub97c \uc704\ud574 \uc131\uacfc\ubcf4\uc0c1 \uccb4\uacc4\ub97c \uc801\uc6a9\ud588\ub2e4. \ud3c9\uac00\uc5d0\ub294 \uae08\uc735\uc0c1\ud488 \ud310\ub9e4 \uad00\ub828 \ub0b4\ubd80\ud1b5\uc81c \ud56d\ubaa9\uc744 \uc911\uc810 \ubc18\uc601\ud574 KPI\ub97c \uad00\ub9ac\ud558\uace0 \uc788\ub2e4. \ud3c9\uac00\ub294 \uc0c1\ud488 \uc720\ud615\ubcc4 \uc601\uc5c5\ud589\uc704\uc640 \ud310\ub9e4\uc790\ubcc4 \uc601\uc5c5\ud589\uc704 \uc900\uc218\uc0ac\ud56d\uc73c\ub85c \uad6c\ubd84\ud574 \ucd1d 24\uac1c \ud56d\ubaa9\uc744 \ub300\uc0c1\uc73c\ub85c \ud55c\ub2e4. \uc560\ud050\uc628\uce90\ud53c\ud0c8 \uad00\uacc4\uc790\ub294 “2022\ub144 \uccab \ud3c9\uac00 \uc2dc\ud589 \uc774\ud6c4 \uc9c0\ub09c\ud574\uae4c\uc9c0 \ubbf8\ud761 \uc0ac\ud56d \uc801\ubc1c \uac74\uc218\uac00 \ub300\ud3ed \uac10\uc18c\ud574 \uc18c\ube44\uc790\ubcf4\ud638 \uc218\uc900\uc744 \ub192\uc774\ub294 \ud6a8\uacfc\ub97c \uac00\uc838\uc654\ub2e4”\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\u25c7\ubbfc\uc6d0\uad00\ub9ac \ucc45\uc784\uc790 CCO \uc9c0\uc815, \ubbfc\uc6d0 \ucc98\ub9ac \ud6a8\uc728\ud654 \uc131\uacfc<\/strong><\/p>\n

\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc740 \uc18c\ube44\uc790 \uc911\uc2ec \uacbd\uc601\uc758 \uc77c\ud658\uc73c\ub85c VOC \uc2dc\uc2a4\ud15c\uc744 \uc6b4\uc601\ud558\uace0 \uc788\ub2e4. \uc720\uad00\ubd80\uc11c \ud611\uc5c5\uc744 \ud1b5\ud574 2022\ub144\ubd80\ud130 \uc2dc\uc2a4\ud15c \uac00\ub3d9\uc744 \uc2dc\uc791\ud588\ub2e4. VOC \uc2dc\uc2a4\ud15c\uc740 \ubbfc\uc6d0 \uc811\uc218\ubd80\ud130 \ucc98\ub9ac\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc804 \uacfc\uc815\uc744 \uc790\ub3d9\ud654\ud574 \ubbfc\uc6d0 \ucc98\ub9ac \uc18d\ub3c4\ub97c \ub192\uc600\ub2e4. \ub2e8\uacc4\ubcc4 \uc54c\ub9bc \uae30\ub2a5\uc73c\ub85c \uc5c5\ubb34 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \ub204\ub77d\uc744 \uc608\ubc29\ud560 \uc218 \uc788\uac8c \ub410\ub2e4.<\/p>\n

\ub0b4\u00b7\uc678\ubd80\uc5d0\uc11c \uc811\uc218\ub418\ub294 \ub2e4\uc591\ud55c \uc758\uacac\uc744 \uc2dc\uc2a4\ud15c \ub0b4\uc5d0\uc11c \ud1b5\ud569 \uad00\ub9ac\ud574 \ubd80\uc11c \uac04 \ud611\uc5c5\ub3c4 \uc6d0\ud65c\ud574\uc84c\ub2e4. \uadf8 \uacb0\uacfc \ub2e4\uc591\ud55c \uc18c\ube44\uc790 \uc758\uacac\uc744 \ub204\ub77d \uc5c6\uc774 \uc218\uc9d1\ud558\uace0 \uc911\uc694 \ubbfc\uc6d0\uc5d0 \uc2e0\uc18d\ud788 \ub300\uc751\ud560 \uc218 \uc788\ub294 \uccb4\uacc4\ub97c \ub9c8\ub828\ud588\ub2e4. \ubbfc\uc6d0 \uc5c5\ubb34\uc758 \ud6a8\uc728\uc801\uc778 \ucc98\ub9ac\uc640 \ud1b5\uc81c\ub97c \uc704\ud574 \ucc45\uc784\uc790\ub3c4 \uc9c0\uc815\ud558\uace0 \uc788\ub2e4. \ubbfc\uc6d0\uad00\ub9ac \ucc45\uc784\uc790\ub294 CCO\uac00 \ub9e1\ub294\ub2e4. \ubbfc\uc6d0\uc2ec\uc758\uc704\uc6d0\ud68c\ub294 \uacf5\uc815\ud55c \ubbfc\uc6d0\ucc98\ub9ac\uc640 \ubd84\uc7c1\uc131 \ubbfc\uc6d0\uc5d0 \ub300\ud55c \ubcf4\uc0c1 \ub4f1\uc744 \ub2f4\ub2f9\ud55c\ub2e4.<\/p>\n

\uc560\ud050\uc628\uce90\ud53c\ud0c8\uc740 \ubbfc\uc6d0\uc744 \uc811\uc218\uc77c\ub85c\ubd80\ud130 14\uc601\uc5c5\uc77c \ub0b4\uc5d0 \ucc98\ub9ac\ud558\ub294 \uac83\uc744 \uc6d0\uce59\uc73c\ub85c \ud55c\ub2e4. \uc81c\ub3c4 \uac1c\uc120\uc774 \ud544\uc694\ud558\ub2e4\uace0 \ud310\ub2e8\ub420 \uacbd\uc6b0 \ud504\ub85c\uc138\uc2a4\ub098 \uc2dc\uc2a4\ud15c \ub4f1 \uad00\ub828 \ub0b4\ubd80\ud1b5\uc81c\ub97c \uc2e0\uc18d\ud788 \uac1c\uc120\ud558\uace0 \uc788\ub2e4. \uc2e4\uc81c\ub85c \ubbfc\uc6d0 \ucc98\ub9ac \ud65c\ub3d9\uc73c\ub85c \ucd5c\uadfc \uba87 \ub144\uac04 \uc560\ud050\uc628\uce90\ud53c\ud0c8\uc758 \ubbfc\uc6d0 \uac74\uc218\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \uac10\uc18c\ud558\uace0 \uc788\ub2e4. 2020\ub144\uc5d0 \uc811\uc218 \uac74\uc218\uac00 22\uac74\uc774\uc5c8\uc73c\ub098 \uc9c0\ub09c\ud574 8\uac74\uc73c\ub85c \ub300\ud3ed \uc904\uc5c8\ub2e4.<\/p>\n

\/ \uae40\uacbd\ucc2c \ub354\ubca8 \uae30\uc790<\/p>\n","protected":false},"excerpt":{"rendered":"

|VOC \uc2dc\uc2a4\ud15c \uc624\ud508, \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\u202624\uac1c \uc601\uc5c5\ud589\uc704 \ud56d\ubaa9 \ud3c9\uac00 \uc560\ud050\uc628\uce90\ud53c\ud0c8\uc774 \ubbfc\uc6d0\uad00\ub9ac \ucc45\uc784\uc790\ub97c \uc9c0\uc815\ud558\uace0 \ud1b5\uc81c \uccb4\uacc4\ub97c \uc815\ube44\ud588\ub2e4. \ubd84\uc7c1\uc131 \ubbfc\uc6d0\uc5d0 \ub300\ud574 \ubbfc\uc6d0\uc2ec\uc758\uc704\uc6d0\ud68c\uc5d0\uc11c \uc2ec\uc758\uc640 \ubcf4\uc0c1 \ud310\ub2e8\uc744 \uc218\ud589\ud55c\ub2e4. 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